Double Thank you is possible at Level of Culture in Healthcare?

Let me explain with clarity that in any business or venture especially healthcare the most crucial battle is won or lost depending on the ability of the hospital or service provider to provide a product/service which can compare and be equal if not better than the best experience of the service user at any place in their long or short life. At the heart of this puzzle lies many things but all of these can be encompassed in one word, CULTURE. This needs to be proclaimed so often that it is becomes a reason for existence creating an endless cycle of Plan, Do,Check and Act. This is what will eventually lead to double thank you moments. Defining stakeholders in healthcare seems easy and we say service user and service provider are the obvious choices. So on first principles patients and doctors are included. To my mind there is an expanded list required and in a metro city like Mumbai where all kinds of healthcare facilities are accessible, for a private social purpose organisation (SPO) t...